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Institute for Service Organization Excellence
(ISOE)

ISOE provides education, training and certification for excellence and leadership for service oriented organizations. 

Service leadership is going through a profound transformation in adapting to the demands of today’s customer-centric organizations. Organizations are changing from being hierarchical to networked due to the pervasive use of the Internet. Social media has given a new voice to employees, vendors, partners as well as customers. This is changing the balance of power, as well as options for communicating a brand or how service is delivered. It has become imperative that companies concerned about service excellence can trust service managers and leaders to have the core competencies for this new reality.

How ISOE Can Help Your Business

Do all your front-facing employees see the same picture you see? How do they respond in the face of a customer opportunity or challenge? Do they have the foundation for coordinated action developed through communication and learned in a high performance teamwork? Do your professionals, coaches, supervisor, and manager able to respond rapidly to business challenges and deliver those critical outcomes? What feedback loops make sure your business is navigating the difficult business storm to take full advantage of the assets in the company?

Applied Learning Networks TM

ISOE's Applied Learning Networks (ALN) harness the power of social networks to build powerful learning engines for organizations and individuals.
Through a combination of online materials, job-embedded social learning activities, mentorship, coaching and apprenticeship, ISOE-ALN inspires autonomy and ownership, develops mastery and provides a sense of purpose to each person allowing them to develop themselves and contribute to the power of the network. 

SSE-CMM Certification

SEE-CMM is the Service Enterprise Excellence Capability Maturity Model. It is an approach to improving service operations which applies the CMMI (Capabiity Maturity Model Integration) process improvement approach to services in order to achieve excellence in outcome, excellence in employee motivation and retention, and excellence in customer experience. SEE-CMM is a model of operational linkages that together provide the operating foundations for service delivery to customers.
SEE-CMM is a certification mark used to indicate organizations who have met the standards of ISOE and are deploying the SEE-CMM model of operational excellence in service delivery to customers.

SEE-CMM is designed for implementation by teams as part of a network, using social network principles, practicum and tools to increase organizational capability maturity in service excellence. SEE-CMM provides a point of reference for appraising current capabilities and can be used to guide process improvement and improve process goal definition and alignment in a team, group, division or across an entire organization.

 

 
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