Organizations aspiring to deliver world class service excellence are forced to closely examine their human capital innovation capacity.

Do the leaders of your organizations have the core competencies to innovate and thrive in this globally networked ecosystem?

Consider these questions and answer them with Yes or No

Do all your customer-facing employees see the same picture you see?

Are they responsive in the face of a customer opportunity or challenge?

Do they coordinate their actions through communication and deliver service as part of a high performance teamwork?

Are your highly paid professionals, coaches, supervisor, and manager able to respond and adapt to business challenges to deliver the critical outcomes your customers expect and demand?

Have you put in place feedback loops to successfully navigate the business turbulence to take full advantage of the opportunities and the human assets in your organization?

Applied Learning Networks ^TM

ISOE's Applied Learning Networks (ALN) harness the power of purposeful social networks to build powerful learning engines that unleash the potential of the human and technical systems in your organization.

With job-embedded social learning activities, mentorship, coaching and apprenticeship wrapped together in a powerful combination, ISOE-ALN inspires autonomy, ownership, and innovation. Our programs support personal and organizational growth, develop mastery, recognize role models and inspire innovators. Our Applied Learning Networks provide a shared sense of purpose for every participant allowing them to develop themselves, while contributing to and harnessing the power of the network to achieve personal and organizational goals. 

SEE-CMM Certification

SEE-CMM is the Service Enterprise Excellence Capability Maturity Model. It is an approach to improving service operations which applies the CMMI (Capabiity Maturity Model Integration) process improvement approach to services in order to achieve excellence in outcome, excellence in employee motivation and retention, and excellence in customer experience. SEE-CMM is a model of operational linkages that together provide the operating foundations for service delivery to customers.

SEE-CMM is a certification mark used to indicate organizations who have met the standards of ISOE and are deploying the SEE-CMM model of operational excellence in service delivery to customers.

SEE-CMM is designed for implementation by teams as part of a network, using social network principles, practicum and tools to increase organizational capability maturity in service excellence. SEE-CMM provides a point of reference for appraising current capabilities and can be used to guide process improvement and improve process goal definition and alignment in a team, group, division or across an entire organization.

You may know that the wheels on your car require alignment every 25,000 miles (or more often, depending on how bumpy the roads... Read more>>