Institute for Service Organization Excellence
(ISOE)

ISOE unleashes the human potential required to transform service organizations worldwide. With proprietary training, technology, method and infrastructure, ISOE takes standard training material and creates dynamic curriculum delivered within a quantitative, objective assessment framework that incorporates recognition, motivation and values-based performance. Employees have a much higher retention rate when their work output is directly affected by their new skills. Results can be tracked, sustained and enhanced, in the process retaining valuable human capital and delivering significant ROI for service organizations.

How ISOE Can Help Your Business

Is your business running at its fullest potential? Are your employees are learning the soft skills in addition to the core skills they need to work at optimal capacity? Are your Key Performance Indicators (KPIs) in line with your objectives and employee compensation?

We are experts in business process optimization and competency development, assessment and certification.

ISOE can help optimize business processes, bring automation and right measurements tools to help you run your business better. We design and implement a "dash board" for your business. We also offer sustained learning and training for customer-facing employees and are experts in CRM/CEM*
*CRM =Customer Relationship Management
*CEM = Customer Experience Management

By Mei Lin Fung, Institute of Service Organization Excellence, Inc
I just got a new Dell laptop and paid a fortune for the four-year, in-home service. The machine is a lemon and the service is a lie. I'm having all kinds of trouble...