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ISOE's Video series FutureTalk
ISOE's Video series FutureTalk features Silicon Thought Leaders discussing the social implications of advances in science and technology.


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Blogs & Links

Blogs

By Mei Lin Fung and Naeem Zafar, Institute of Service Organization Excellence, Inc
You may know that the wheels on your car require alignment every 25,000 miles (or more often, depending on how bumpy the roads...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Contact centers are finally being recognized for their essential role in generating revenue, retaining customers and...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
I just got a new Dell laptop and paid a fortune for the four-year, in-home service. The machine is a lemon and the service is a lie. I'm having all kinds of trouble...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
Here's some sensible advice from G at Spatially Relevant telling the story of how a business was helped to take advantage of Face book...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
My friend Cindy made 85 calls to the same number. She refused to give up in her quest to speak with someone able to use human judgment. And hers isn't the only modern call...
By Mei Lin Fung, Institute of Service Organization Excellence, Inc
My daughter and I were going to visit her grandparents in Singapore, leaving from the United States. I wanted to use my accumulated United frequent flier miles for...
By Mei Lin Fung & Dr. Baumin Lee
Of course we are too busy and don’t have enough time! When we go into work each day and see crisis and problems coming in like a tidal wave, it is difficult...